Effective Date: 25 June 2025

Welcome to ChuanQi! We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://chuanqi.com.my (the “Site”) and use our services.

1. Information We Collect

When you visit or make a purchase from our site, we may collect the following types of personal information:

A. Personal Identifiable Information (PII)

• Name

• Email address

• Billing and shipping address

• Phone number

• Payment details (processed securely via our payment gateway)

• Order history

B. Automatically Collected Information

• IP address

• Browser type and version

• Device information

• Pages visited and time spent

• Cookies and usage data (see Section 5)

2. How We Use Your Information

We collect and use your information to:

• Process and fulfill your orders

• Send order confirmations and updates

• Provide customer support

• Improve our website and shopping experience

• Send promotional emails or marketing materials (only with your consent)

• Prevent fraudulent transactions and enhance security

3. Sharing Your Information

We do not sell your personal information. However, we may share your data with trusted third parties to help us operate our store, such as:

• Payment gateways (e.g., Stripe, FPX, PayPal)

• Delivery and courier services

• Email marketing services (if subscribed)

• Website analytics providers

All third parties are required to handle your data in accordance with this Privacy Policy and relevant laws.

4. Your Rights

You have the right to:

• Access, correct, or delete your personal data

• Withdraw your consent at any time

• Request a copy of the data we hold about you

To exercise your rights, please contact us at:
📧 Email: contact@chuanqi.com.my

5. Cookies and Tracking

We use cookies and similar technologies to:

• Improve your browsing experience

• Store items in your shopping cart

• Remember your preferences

• Analyze website traffic

You can manage or disable cookies through your browser settings.

6. Data Retention

We retain your personal data:

• As long as necessary to fulfill the purposes outlined in this policy

• To comply with legal obligations (e.g., tax, accounting)

7. Data Security

We take reasonable precautions to protect your data from loss, misuse, or unauthorized access. This includes using SSL encryption, secure servers, and compliance with relevant regulations.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these websites. Please read their privacy policies separately.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

ChuanQi Online Store
https://chuanqi.com.my
Email: contact@chuanqi.com.my
WhatsApp: 0133288176